And I can usually tell within the first few minutes what's actually going on.
Not from what they say. From what they keep almost saying.
The sentence that trails off. The laugh that isn't quite a laugh. The way they preface everything with "I know this probably sounds ridiculous, but..."
It never sounds ridiculous.
It sounds exactly like someone who cares deeply and has been carrying it alone for a long time.
She was eight months into her first management role. Let's call her Sally. (When Carrie met Sally... yes, I went there.)
Smart. Genuinely cared about her team. You could tell that immediately. She wasn't coasting. She wasn't checked out. She was trying harder than almost anyone I'd worked with.
But Sally kept apologizing throughout our conversation.
For the feedback she'd been putting off for three weeks. For the team dynamic she couldn't quite name but knew was off. For the fact that Sally still felt like she was faking it every single day and was terrified someone was going to figure that out.
"I just don't want to get it wrong," she said.
And then, quieter: "I used to be really good at my job."
That line has stayed with me.
Because what she was describing wasn't incompetence. It was grief. The specific, disorienting grief of being promoted away from the thing you were good at, and not having anyone acknowledge that's what happened.
She didn't get a worse at her job.
Her job changed entirely. And nobody told her.
Here's the thing I've seen over and over again, across 20 years of HR and leadership development:
The leaders who struggle the most aren't the ones who don't care.
They're the ones who care the most and have no framework for what to do with that care.
They feel everything. The tension in the room. The employee who's checked out. The conversation they should have had two weeks ago. The standard they keep letting slip because they don't want to be "that boss."
They feel it all.
They just don't know what to do with it.
And so they go home and replay meetings in their heads. They lie awake at 2am rehearsing conversations they'll soften by morning. They wonder if they're too much or not enough, too hard or too easy, too available or not available enough.
They're not bad leaders.
They're unsupported ones.
I didn't start The People Corner because leadership development was a gap in the market.
I started it because I kept having versions of that same conversation. In conference rooms and hallway check-ins and "do you have five minutes" moments that turned into an hour.
Good people. Real situations. And nowhere near enough support.
I wanted to build the thing I kept wishing existed for them.
Not another framework to memorize. Not a course that turns you into a different person.
Something that meets you where you actually are. That names what you're actually feeling. That gives you language for the things you've been circling around but couldn't quite say.
Because here's what I know to be true:
The discomfort you feel as a leader isn't a sign that you're failing.
It's a sign that you're paying attention.
The leaders who feel nothing are usually the ones doing the most damage.
What you need isn't a personality overhaul.
You need someone in your corner who's seen this before. Who can help you translate what you care about into how you actually lead.
That's the work.
And it's the work I'll keep showing up for.
If this resonates, I'd love to connect. You can learn more about The People Corner and the ways we work together by contacting us. Check out our website while you are there to learn more.